Use this page for general questions, partnerships, referrals, press, privacy or legal inquiries. If you want us to review possible TikTok Shop settlement, fee, refund, payout or FBT discrepancies, start on the dedicated Free Audit page.
Reimbursement and settlement audit
The free 14-day audit has its own secure intake form and qualification fields. Please submit audit requests at fbtops.com/free-audit/ so we can capture the correct seller scope and preferred contact method.
General and partnership inquiries
Email [email protected] for agency, accounting, 3PL, referral, press or general business questions. We normally reply within one business day.
Privacy and legal inquiries
Use [email protected] for privacy requests, data questions or legal notices. Do not email Seller Center passwords, bank records, buyer data or unredacted financial exports. We will confirm an appropriate data-sharing method if documents are required.
Legal entity
FBTops is operated by AMMA Group L.L.C-FZ, a limited liability company registered in the Meydan Free Zone, Dubai, United Arab Emirates (business license No. 2203746.01). Registered address: Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, UAE.