Effective date: July 14, 2026. FBTops (“we”, “us”) is an independent reimbursement recovery service for TikTok Shop sellers and agencies. We are not affiliated with TikTok or ByteDance. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact information you provide — such as your name, email address, company and shop name when you request an audit or write to us.
- Seller account data you authorize — settlement, order, return, inventory and payout reports shared as exports or through read-only access, used only to perform the audit and recovery work you request. Masked or anonymized exports are acceptable for the audit.
- Basic technical data — standard server logs (IP address, browser type, pages requested) generated when you visit this website.
Audit request forms and notifications
When you submit an audit or contact request, the details are stored in our WordPress database and sent to our designated email inbox. We may also send a copy to a private Telegram chat as an internal lead notification. These channels are used only to route and respond to your request.
The form records the page where the request started, referral and campaign parameters, submission time and basic anti-spam data. Do not submit passwords, Seller Center credentials or financial reports through the initial form.
Buyer personal data
Our work is based on financial, order, return and inventory records. We avoid customer personal data unless a specific claim requires it; when it is required, we minimize what is accessed and do not retain it longer than the claim requires.
How we use information
- To perform the reconciliation audit and prepare, submit and follow up authorized reimbursement claims.
- To communicate with you about your audit, cases and invoices.
- To operate, secure and improve this website and our service.
How we share information
We do not sell personal information. We share information only with service providers bound by confidentiality obligations who help us operate the service, when required by law, or with your direction. Client engagements are covered by NDA and, where applicable, a data processing agreement (DPA) — available on request.
Security
We work on a least-privilege basis: read-only access or exported reports are enough, and we never ask for full admin control of your shop. Access to client data is restricted, transmitted over encrypted connections, and limited to the team members working on your cases.
Retention
We keep engagement records for as long as needed to perform the service and meet legal and accounting requirements. You can request deletion of your data when an engagement ends.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you by emailing [email protected]. We respond to verified requests within a reasonable time.
Cookies
This website currently uses only technically necessary functionality. We do not run advertising trackers on this site. If we add analytics tools in the future, this policy will be updated before they are used.
Children
This website and our services are directed to businesses and are not intended for children under 16.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by a new effective date at the top of this page.
Contact
Questions about this policy or your data: [email protected].